If the item you received came to you damaged, please inform us right away and send photos of the packaging and the product you purchased. We will need to file an insurance claim with the package carrier as soon as possible. We will issue you a refund for the purchase price, less any shipping and handling charges. Due to time frames for insurance claims, any requests for refund due to shipping damages after 15 days will not be honored. Any damages to purchased products occurring not as a result of shipping will not be refunded.

If you are unhappy with the piece you purchased and would like a refund, you may return it within 7 business days of delivery to the return address found on your package, on the receipt or the address on our website at Fraserartdesigns.com. Any return charges incurred are the buyers responsibility. Feel free to re-use the packaging the item was shipped to you in if it is safe, secure and undamaged. Please take care to wrap the piece carefully and securely as it was shipped to you. Once the item has arrived back to us undamaged, we will proceed with a refund (minus the original cost of shipping on the invoice).

Commission pieces are non-refundable. All sales are final. We work with you in the development of your piece and we work hard to produce what you are asking for.

Should you have any questions about our return policy, please send us an e-mail at Fraserartdesigns@gmail.com